privacy policy

Last updated: 11/08/2025

CONNECT Creative Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, or otherwise interact with us.

1. Who We Are

CONNECT Creative Ltd is a UK-based digital marketing agency registered in Scotland.
Company number: SC812010
Email: enquiries@connectcreative.uk

2. Information We Collect

We may collect and process the following information about you:

Information you provide directly:

  • Your name and contact details (email address, phone number, postal address)

  • Business name and job title

  • Project and service details you share with us

  • Payment information for invoicing purposes

Information collected automatically:

  • IP address and browser type

  • Device and operating system details

  • Website usage data (pages visited, time spent, referring websites) via cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide our marketing services

  • Respond to enquiries and provide quotes

  • Send invoices and manage payments

  • Improve our website and services

  • Send relevant updates, marketing emails, or newsletters (only with your consent)

  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contract – to deliver the services you request.

  • Consent – when you have given us permission (e.g., for email marketing).

  • Legitimate interests – for business improvement and client relationship management.

  • Legal obligation – to comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal data.
We may share your information with:

  • Trusted service providers (e.g., email marketing platforms, payment processors, cloud storage providers)

  • Professional advisers (e.g., accountants, lawyers)

  • Government or regulatory authorities if required by law

All third parties are required to keep your information secure and use it only for the purposes we specify.

6. International Data Transfers

If we transfer your information outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., standard contractual clauses).

7. Data Retention

We keep your personal data only as long as necessary:

  • For active clients: throughout the business relationship and up to 7 years after for tax/legal purposes.

  • For enquiries: up to 12 months if you do not become a client.
    After this period, data will be securely deleted.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of incorrect or incomplete data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing of your data

  • Request data portability to another provider

  • Withdraw consent at any time (for marketing communications)

To exercise your rights, contact us at: enquiries@connectcreative.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

9. Cookies

We use cookies to improve your browsing experience and analyse website traffic.
You can control cookies through your browser settings.
For more details, see our Cookie Policy.

10. Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

CONNECT Creative Ltd
Email: enquiries@connectcreative.uk